Start

Finish

Description

8:00 am

8:06

Changed personal status to “in office” in FirmWorks In/Out Board. 

Review personal time card for prior day and make sure all information is accurate.

8:10

8:30

Review status of client work:

Use FirmWorks Project Manager to review all active client and firm projects that I have responsibility for. 

Send emails to staff requesting clarification of status of 2 projects, creating follow up activity in Client Manager.

Review “past-due” follow-up activities in Client Manager.  Edited dates on 2 follow up activities, mark one activity completed, send requests for explanation on 3 past due activities.

8:30

9:15

Meet with firm marketing director. 

Discuss FirmWorks Opportunity Manager forecasted revenue from service opportunities for the current and next quarters.

Review selling efforts of partner/manager group over past week.  Identify one manager as not having made required number of sales follow-up contacts.

Review own client list and tag 27 clients as prospects for new “super controllership service”.  Mass email information about new service to these clients based on FirmWorks Client Manager category information. 

9:30

9:45

Email tax planning recommendations to client, creating email activity in FirmWorks Client Manager. Create follow up activity to self for FirmWorks.   

Auto-create time item for time spent using FirmWorks Time Entry.

9:45

9:55

Create new FirmWorks Knowledge Manager entry to record innovative tax treatment approach (based on information from recommendation in previous item). 

Automatically send notification to tax department head and senior tax staff advising them of this item in Knowledge Manager.  Notification included automatic link to item so that the recipients do not have to search for the information.

9:55

10:50

Meet with client and receive tax work. 

Review on-screen FirmWorks Client Manager activities related to client and discuss entry made by data processing accountant regarding significant change in accounts receivable at year end.   

Record time and use FirmWorks Time Entry to access project information, change status of tax return project and assign to staff.  Use FirmWorks Project Manager to make sure staff person has time to prepare return.

10:55

11:00

In FirmWorks Human Resources, added personnel file memo to record complimentary comments made by client about data processing accountant.

11:00

11:45

Meet with managers to review budgets in FirmWorks Project Manager on 2 new engagements and bank audit that is seriously over budget. 

Determined that bank job time included some “extra services” that were incorrectly charged to the audit project.

11:45

12:00 pm

Review emails.  Saved 4 items to activities in FirmWorks Client Manager and automatically notified assigned staff of follow-up dates and related information.

1:00

1:20

Encountered error message when printing a history report in time and billing application.  Used FirmWorks Knowledge Manager to research issue (no resolution found). 

Created FirmWorks Support Manager item detailing problem (including screen shot of error message) and assigned to technology support staff for handling (auto notification sent from FirmWorks Support Manager).

1:25

1:50

Take phone call from client regarding sale of interest in business.  Documented phone conversation in Client Manager activities. 

While on phone, reviewed client accounts receivable status using FirmWorks Firm Statistics.  Noted client was delinquent. 

Discussed with client and created a collection activity item detailing client’s promise to pay ½ of outstanding balance immediately and to pay the remainder by the end of the next month.  Auto-notified firm administrator of activity and assigned a follow up activity for the 2^nd of next month to make sure payment occurred.

2:00

2:30

Call prospective XYZ company regarding audit proposal.  Discussed concerns of CFO that engagement will be staffed by inexperienced staff (like predecessor accountant did).  Assured prospect that this would not be the case.  Documented conversation in Opportunity Manager and sent notification to audit manager to make sure engagement is staffed appropriately (if we get it).

Edited FirmWorks Opportunity Manager information for this service opportunity to increase the probability of the firm obtaining this engagement to 90%.

2:30

2:45

Reviewed FirmWorks Firm statistics for partner billings, A/R and WIP aging, and current month collections.  Sent requests for explanation on 12 unusually large items. 

2:45

4:15

Reviewed various client work.  Consulted FirmWorks Client Manager activities for clients for any pertinent information and recorded time in FirmWorks Time Entry.

4:15

4:20

Created a Purchase Order item for a new Palm Pilot and notified firm administrator.

4:20

4:45

Took call from CFO at XYZ Company accepting proposal for audit.   

Edited information in Opportunity Manager for acceptance.  Setup XYZ client and project information in time and billing system.  Auto-transferred XYZ “prospect” information to new FirmWorks client record, which was automatically created from time and billing entry.  Information that was captured during the “prospect phase” is retained and available to all firm members for future use. 

4:45

5:25

Met with tax department head to discuss tax season progress.  Review list of clients that have “pending” tax work (not yet received) and changed work stages on 31 clients to “extension needed”. 

5:25

5:30

Reviewed FirmWorks Time Entry information for accuracy of information.

Signed out of office for evening in FirmWorks In/Out Board.  Noted my scheduled XYZ client appointment in their office and an expected return time of 12:00 pm, as well as the number I could be contacted at, if needed.

9:45

10:15 pm

Inspired by watching “Survivor” on TV, cranked up the notebook computer and reviewed FirmWorks Client Manager information about fees by family group.  Identified 13 clients that had substandard profitability and categorized them “to be reviewed for retention”.  Sent notifications to firm administrator and partners associated with clients to schedule a meeting to discuss retention.